Privacy Policy

We respect your privacy and are committed to protecting your personal data.

This privacy notice will inform you as to how Crossover looks after your personal data when you visit our website (www.crossover-av.com) and tell you about your privacy rights and how the law protects you.

This privacy notice also provides information on how Crossover collects and processes your personal data through your use of this website and by using our services.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Office Manager at Crossover AV Ltd, 6-8 Bonhill Street, London, EC2A 4BX, or email info@crossover-av.com or call us on 0207 700 1380.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Crossover’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect the information:

Crossover needs to enter into a a contract with you
You have given Crossover permission to do so
Processing your personal information is in Crossover’s legitimate interests
Crossover needs to comply with the law

Crossover will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. This includes name and address but also job title and place of work for example.

We may collect, use, store and transfer different kinds of personal data about you which includes:

Your identity and contact details;
Your place of work and job title;
Your bank and payment details when you pay for our services;
Information about how you use our website, products and services, and
your preferences in receiving marketing from us and our third parties and your communication preferences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide our services to you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

our day-to-day business dealings in providing our services to you; filling in forms or by corresponding with us by post, phone, email or otherwise;
as you interact with our website, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies;
by using publicly accessible sources such as Companies House and/or the Insolvency Service; and
via a third party such as your bank or building society or other financial institutions when you pay for our services.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to provide the services we have agreed to or are about to agree to;
Where it is necessary for our legitimate interests (or those of a third party) which means the interest of our business in conducting and managing our business to enable us to give you the best service and products and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; or
Where we need to comply with a legal or regulatory obligation.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on the details above.

Purpose for which we will use your data

We have set out below a description of all the ways we plan to use your personal data:

To register you as a client of our business, to process and deliver our service, manage payments, fees, and charges, to collect and recover money owed to us for our services, to manage our relationship with you, informing you of changes to our privacy policy or terms and conditions, to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), to make suggestions and recommendations to you about goods or services that may be of interest to you.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We may use your data to form a view on the products, services and offers which may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us previously and, in each case, you have not opted out of receiving that marketing.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of providing our services to you or other transactions.

Log Files

Crossover follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and this is a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third Party Privacy Policies

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Crossover's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Children's Information

Crossover does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.